Contact Center Solutions Featured Article

Remote Access Software from Bomgar Supports Mobility

February 01, 2008

An IDC study announced that the U.S. mobile workforce would reach 75% by 2011 due to faster business response times and demand for more flexibility and mobility for the workforce. However the cost and complexity of IT support to maintain a mobile work force is very high.

To assist business with this challenge, Bomgar offers Remote Access Software that is appliance-based and enables both SMBs and large enterprises to maintain mobility in a cost effective manner.
Bomgar’s remote access software enables IT executives to offer support to several mobile workers cost effectively for any number of licenses without exceeding allotted budgets, according to a comparative cost analysis. The results of the cost analysis further point out that, as cost of using the Bomgar remote access software is nominal, it allows CIOs to even implement new innovations regarding IT.
“Organizations deploying mobile solutions enjoy a strategic competitive advantage over their competitors who have not invested in integrating mobility into their cultural roadmap,” concluded the IDC study report.
The IDC study, Worldwide Mobile Worker 2007-2011- Forecast and Analysis, clarified that workers could be more productive working from any location given the availability of remote access technologies and mobile devices. Further technology advancement resulting in the proliferation of high speed networks, WiFi hotspots, and fixed/mobile convergence accentuate this phenomenon.
The Gartner EXP CIO report, Making the Difference: the 2008 CIO Agenda, states that IT budgets are expected to increase marginally, by 3.3 percent on average, in 2008. It further suggests that CIOs will have to improve on performance, making use of new technologies and solutions.
This report clarifies that it is imperative for CIOs to implement strategies for increased mobility among the work force in a cost effective way using remote access software solutions.
Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To see more of her articles, please visit her columnist page.
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