Contact Center Solutions Featured Article

CRM for Enterprise from RightNow Wins Industry Award

January 29, 2008

RightNow Technologies has been selected by a panel of industry experts from Forrester Research, Yankee Group, and Service and Support Professionals Association, as the SearchCRM.com 2007 Product of the Year award recipient for its enterprise-class on demand customer relationship management (CRM) product.

 
RightNow was labeled a "pioneer in the SaaS CRM space" and was selected in the Enterprise Suite category because of its "strength in multi-channel integration and strong customer knowledge base technologies that support customized customer experiences."
 
Greg Gianforte, RightNow's founder and CEO, said more than 60 percent of RightNow's business comes from organizations with more than $1 billion in revenue.
 
In October RightNow CEO Greg Gianforte was inducted into the CRM Hall of Fame. Nicknamed "The Lone Wolf," the tribute noted, Gianforte has spent the last decade "in Bozeman, Montana, far from the glare of Silicon Valley and the rest of the CRM cohort." CRM magazine has written that Gianforte "always recognized that the people matter at least as much as processes."
 
Gianforte founded RightNow in 1997 in Bozeman with a goal of creating a world-class enterprise software company in Montana, and within three years Gianforte had 500 customers, 100 employees and an on demand product that could "dramatically improve the quality and effectiveness of client's online customer service operations," according to the Hall of Fame citation.
 
In 2004 Gianforte took the company public with one of the most successful initial public offerings that year; RightNow stock rose 130 percent in 2004. By 2006 Gianforte had hired more than 500 employees and RightNow had facilitated more than one billion customer interactions.
 
Most recently, Gianforte oversaw the company's biggest product release ever with the introduction of RightNow 8. The product is designed to help companies and public institutions deliver customer service in person, over the phone, on the Web or via e-mail.
 

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David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.



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