Contact Center Solutions Featured Article

Noble Systems/Amcat Wins Customer Inter@ction Solutions Award

January 10, 2008

Noble Systems/Amcat, a vendor of contact center technology, has received a "Product of the Year Award" from Technology Marketing Corporation's Customer Inter@ction Solutions magazine for its Interactions product.

Interactions provides flexibility, scalability and management control for contact centers via a suite designed on an IP protocol with voice and data communications. It uses a modular open architecture to allow contact centers to deploy a communications platform with such functions as ACD, IVR, inbound call handling and predictive dialing without the need for a physical hardware connection.
Basically the product acts like a comprehensive nervous system, routing voice and data traffic based on predetermined business rules, regardless of where the resources are located. Much like how your brain works, see?
This past October Noble Systems announced the addition of John Simpson to the position of Chief Technology Officer - Collections Solutions.
Simpson is expected to work with NSC's product development to "build new opportunities and to oversee the company's increasing presence within the collections marketplace," Noble officials say.
He has more than 12 years of experience in the collection industry, as both a technology vendor and as a technology user in collections environments. Prior to joining NSC, he served as Chief Technology Officer of Nationwide Credit, a global call center and receivables management firm.
Simpson also worked as a consultant for Melita International, helping clients implement dialer technology into their operations and stream their process by means of automation.
In September 2007, Noble Systems Australia participated in the Australia Teleservices Association's annual conference, serving on two discussion panels for contact center technology products. Noble Systems has also been working to build relationships in the region, and has developed VAR channels in India and the Philippines.
Within the past twelve months, Noble Systems has experienced substantial growth in the global market, led by a 30 percent growth in the APAC region, company officials say.
A contributing factor to the company's "significant" APAC growth, they believe, is the rising demand for new customer contact technologies in countries such as Australia, India, and the Philippines. In Australia, the need for the contact center technology has been fueled by recent legislative issues, including Compliance with Do Not Call and other industry regulations.

Mark your calendars! Internet Telephony Conference & EXPO—the first major IP communications event of the year—is just days away. It’s not too late to register for the event, which takes place in Miami Beach, FL, January 23–25, 2008. The EXPO will feature three valuable days of exhibits, conferences and networking that you won’t want to miss. So what are you waiting for? Sign up now!

David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.