Contact Center Solutions Featured Article

IBS Opens New Office In Atlanta To Better Serve Local Customers

November 20, 2007

As a part of its strategy to extend its footprint across the US, Technology consulting and Managed IT Services provider Infinity Business Systems (IBS) has set up a new office in Atlanta. Its physical presence in the region will help the company provide better services to the local customers.

“We are experiencing a period of aggressive geographic growth, propelled nationally by a set of managed IT service offerings based on preventative maintenance and rapid problem resolution,'' said Terry Hedden, CEO of IBS. “Our ability to service customers locally in the top 180 U.S. markets will continue to drive our expansion forward.'' The company has informed that the Atlanta office will start servicing the local customers right away.
The recently expanded Client Network Operations Center (CNOC) at the company’s headquarters in Tampa, FL, caters to the needs of customers nationally. Through the CNOC, IBS staff is able to troubleshoot immediately and thus minimize network downtime. IBS plans to establish several other regional offices, like the one in Atlanta, in order to further boost sales and enhance after-sales service to local customers.
Charlie Perez, with a 20-year track record in the IT industry, has been chosen to head the Atlanta office. He will be responsible for the regional sales and operations throughout the State of Georgia.
 “We're fortunate to have an IT executive with Charlie's experience to lead our Atlanta office,'' continued IBS' CEO Terry Hedden. ``His Fortune 100 experience selling IT services and within companies such as Gap Gemini and KPMG, among others, will lend insight and expertise to our customer throughout Georgia.''
IBS offers clients, managed solutions that ensure stress-free management of their IT infrastructure, thus enabling them to concentrate their resources and efforts on their business.
“In selecting IBS as our IT service provider, our common goal has been to develop and maintain an IT system that is better managed, has less downtime, is more efficient and is less costly to maintain,'' said Dominic Sims, COO of the International Code Council, a satisfied client of IBS. “Ours is a hybrid model of IT support, with IBS personnel working hand in hand with the ICC team. This partnership, combined with the IBS service model of prevention and issue resolution has been a perfect fit for the IT needs of our company.''
Divya Narain is a contributing editor for ContactCenterSolutions. To see more of her articles, please visit her columnist page.