Contact Center Solutions Featured Article

Interactive Intelligence Acquires Agori Communications

March 01, 2011

Unified communications provider Interactive Intelligence has acquired Agori Communications, German-based reseller of ININ’s multichannel contact center solutions. Agori has offered Interactive Intelligence’s products in a VAR capacity since it opened its doors in 2011. The company focuses on distribution, implementation and support of CRM and BPO solution in Germany, Austria and Switzerland.  

The acquisition, which was effective earlier this week when Interactive Intelligence purchased 100 percent of Agori’s privately held stock in cash transaction.In 2010, Agori recorded revenues of $4.5 million making them a valuable asset to Interactive Intelligence’s already well equipped business properties.

“Germany is the fourth largest economy in the world and was the leading revenue producer for us in EMEA in 2010,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. In a release on the acquistion “Agori has built an impressive customer base that includes brand-name companies such as Bosch Communication Center, Swiss Post Solutions, avocis (formerly known as The Bee Company), acoreus Collection Services, and Combitel.”

Founded in 1994 Interactive Intelligence has more than 4,000 customers worldwide is counted amongst Software Magazine’s 2010 Top 500 Global Software and Services Suppliers. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure. Interactice has 19 office throughout the world and currently employs close to 800 people.

The company has grown dramatically in recent years, and as TMC’s Susan Campbell pointed out in a recent article, “posted fourth quarter revenues of $50.7 million, representing an increase of 41 percent from $35.9 million in the fourth quarter of 2009. Revenues for all of 2010 were $166.3 million, an increase of 27 percent from the 2009 revenue of $13.4 million.”

The company’s call and contact center solutions which can be deployed via an on-premise or hosted model. The addition of Agori could offer even more complex development options within the market.

Chris DiMarco is a Web Editor for ContactCenterSolutions. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco