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FTS Sells CRM, Other Service to Cameroon's Camtel

October 23, 2007

FTS, which sells business control, billing and CRM products for service providers, announced the installation and implementation of Leap Billing, an end-to-end billing and customer care product, at Cameroon Telecommunications (Camtel).
Camtel is Cameroon's national telecommunications provider, providing telephony services including national and international telephony, Internet services, leased lines, satellite communications and wireless CDMA.

Camtel officials say they'll use Leap Billing to sell new services to its customers while "benefiting from creative billing schemes." The key benefit to the customer, as Camtel officials see it, will be "a single, unified bill that outlines the different services they
have used from across the package that they subscribe to." The bill details the services that they have been charged for, from wireline telephony and internet services to wireless CDMA usage.
The Customer Management product also provides all of Camtel's customers with a single
point of contact for all their queries. David Nkoto Emane, Camtel's Director General, says in addition to "the new services we are able to provide," Leap Billing also "improves our subscriber-facing activities… On top of this, we saw an immediate RoI as the system allows us to improve our revenue collection."
Earlier this month FTS announced the launch of Leap Business Control Engine (Leap BCE) Broadband Edition, which will, FTS officials say, "transform broadband access, creating higher revenue opportunities for providers and higher customer satisfaction for users."
Customers can use the product to monitor quotas and costs accruing on their account, as well as purchase extra quotas and switch bandwidth on demand.
Leap BCE Broadband Edition "allows service providers to improve and enhance services across their networks, in turn influencing the customer-provider relationship," officials say. The product enables real-time customer interaction as well, "capturing and responding to events in real-time based on a pre-configured set of business policies and dynamically adapting network or service behavior in response to customer interaction."
Leap BCE Broadband Edition is integrated with leading Deep Packet Inspection vendors such as Allot and Sandvine. By using the power and granularity of DPI, Leap BCE Broadband Edition can offer quota-management services such as usage-quota per application (e.g. quota for P2P traffic or for video), usage-quotas that ignore certain services (e.g. the operator-branded-gaming is not counted) and even peak/off-peak plans.

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David Sims is a contributing editor for ContactCenterSolutions, covering the customer relationship management (CRM) and call center industries. He also blogs for ContactCenterSolutions here.