Contact Center Solutions Featured Article

Hosted Contact Center Solutions Provider Promotes Two Executives

October 18, 2007

Hosted contact center software provider has promoted two "original" members of its executive team to loftier positions within the company. Sam Aparicio, previously vice president of products and strategy, has been named chief technology officer, and Ashish Soni, previously director of operations, has been promoted to vice president of technology and operations.

Aparicio has been with for eight years and began his stint there as a software engineer. Since then he has spearheaded the effort to turn into a world-class platform, addressing user needs with technology innovation. He has helped grow its user base to more than 1,600 businesses and boosted the company’s revenue by more than 200 percent per year. Prior to joining, Aparicio was a developer at Barclays Capital in London. As CTO he will now oversee all strategic product, technology and operations initiatives.

Soni also joined upon its inception in 1999 and has been instrumental in the development, testing and deployment of the company’s technology. Prior to joining the company he oversaw quality assurance for the award-winning Microstrategy 7 Intelligence Server, Engine and COM APIs. He will now be responsible for all aspects of’s IT and engineering functions, including technology development, data center operations, and quality management.

Michael Zirngibl, CEO of, said both men “are highly valued both internally and externally for their leadership, technical brilliance and unwavering commitment to providing customers with powerful, easy-to-use software solutions.”

“Their promotions are richly deserved, and I’m thrilled to have them at the helm of our product development initiatives as we continue to offer our clients hosted IVR solutions that help them save time and money and improve relations with their customers.” has become a leader in providing hosted contact center solutions to businesses. The company has a strong focus on Interactive Voice Response (IVR) solutions, including its proprietary Voice Site technology, which employs intelligent speech recognition to automate customer service interactions. For more information, visit


Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for ContactCenterSolutions. To see more of his articles, please visit Patrick Barnard’s columnist page.