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ARINC Managed Services Provides Airport Customers with Enhanced Service Desk Features

October 02, 2007

ARINC Managed Services will deploy three upgraded Service Desk capabilities for all of its Service Desk customers, the company announced. ARINC Managed Services is a leading provider of Operations, Maintenance and Staffing support for airports worldwide.

These services are already being enjoyed by a number of AMS airport customers and other customers are expected to get them by the end of 2007.
AMS customers can look forward to a number of new features with these new upgrades. For example, trouble-ticket dispatch and delivery can be made quicker by the new Automated Call Distribution (ACD) module. Airport wide device monitoring and a decreased time for repair can be achieved thanks to the new Device-Level Monitoring capability. Also, new Business Process Management (BPM) module allows continuous monitoring of business rules and improves the workflow.
Jim L. Martin, AMS Senior Director, said in a press release: “These new capabilities give ARINC Service Desk customers a tremendous improvement in IT efficiency and cost savings. AMS is continuing to lead the industry in providing its customers with the most sophisticated and cost-effective airport IT service and support solutions. We are committed to bringing IT best practices to the airports industry.”
ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. With 25 airport customers in 7 countries, AMS is the leading provider of operations, maintenance, and staffing services for the airports industry. AMS has the skilled personnel and engineering know-how to handle the most complex IT maintenance and support projects. The company provides airport customers with a low-risk, highly reliable outsourcing solution, with staff trained to make it work. For more information, visit the ARINC Managed Services web site at
ARINC Incorporated is a world leader in transportation communications and systems engineering. The company develops and operates communications and information processing systems and provides systems engineering and integration solutions to eight key industries: airports, aviation, aerospace and defense, government, healthcare, networks, security, and transportation. Founded to provide reliable and efficient radio communications for the airlines, ARINC is headquartered in Annapolis, Maryland, and maintains regional offices in London and Singapore, with over 3,200 employees worldwide. ARINC is ISO 9001:2000 certified. For more information, visit the ARINC web site at
Raju Shanbhag is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.