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KPN Deploys Comarch's Solution to Optimize Multi-National Customer Management

September 16, 2010

Europe’s KPN is leveraging Comarch’s comprehensive set of BSS modules to optimize its multi-national corporate customer management.

With the help of Comarch’s solution, KPN will now be able to lower its operational costs, improve customer satisfaction and launch new services faster.

KPN offers telephone, Internet and television services to enterprise and residential customers through its fixed network in The Netherlands as well as mobile services across The Netherlands, Germany, Belgium and Western Europe.  The company provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale.

According to a press release, KPN recently discovered a market opportunity for managed mobile services and began delivering mobile communications to European multinational companies. The company utilized Comarch’s solution to provide end customers with a unified service.

Consequently, end customers were benefited due to significant reduction in overall costs of mobile communications within the company. As an alternative to having many providers from various nations, the end users were provided with one contract, a unified service in every country, as well as advanced self-service and mobile telephony cost reporting functionalities.

 Comarch is a supplier of business-driven software solutions and services for telecommunications service providers. Solutions offered include convergent billing, interconnect/wholesale billing, CRM and self care, as well as inventory, network planning, in addition to network and service assurance.

Cees Versteeg, director IT and operations, Managed Mobile Solutions at KPN, said, "The reason KPN decided to cooperate with Comarch was due to the competitive advantages offered by the proposed solution. The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. The time needed to introduce improvements was too extensive. Maintenance costs were high and still rising.”

Versteeg added, “Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly. Furthermore Comarch proofed to be very willing in meeting our requirements."

Officials with KPN said that the delivered solution was extremely well integrated, was flexible and comprehensive out of all the solutions that were short listed. In addition, the self-service and portfolio management functionalities were also positively evaluated.

One of the other key factors that influenced in choosing the Comarch solution included the possibility to outsource all aspects associated with maintaining and managing applications to the Comarch Data Center.

Pawel Lamik, product manager, CRM and self care, Comarch SA, said, "With the Comarch solution, KPN will lower operational costs in the long-term and improve customer satisfaction thanks to error prevention and customer self care functionalities. Additionally, the solution is expected to lead to reducing time-to-market for new portfolio features."

Jayashree Adkoli is a contributing editor for ContactCenterSolutions. To read more of Jayashree's articles, please visit her columnist page.