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Hula Networks Honored with ShoreTel's Customer Satisfaction Recognition Award

August 05, 2010

ShoreTel’s Customer Satisfaction Recognition Award has been won by Hula Networks Inc on July 22, 2010, for exceptional demonstration of the ShoreTel value of World-Class Customer Satisfaction by achieving a CSAT index of at least 95 percent for the 2010 Fiscal year.

Hula Networks with a customer satisfaction score index of 98.93% has received the appreciation from ShoreTel in the form of the award.

“This announcement solidifies our dedication to the ShoreTel line and our commitment to excellence,” Joe Commendatore President and CEO of Hula Networks, said. “We were just awarded ShoreTel’s Certified Champion Partner status on 6/19/09 so I am pleased to see our hard work and dedication to the line has been recognized through our customer satisfaction surveys,” Joe Commendatore, said.

Hula Networks is a ShoreTel Champion Partner and a key value-added solution provider of enterprise communication solutions.

To strengthen the relationship between ShoreTel and its partners, advancing and growing both companies’ market share in the unified communications industry, while ensuring every customer continues to be delighted with their ShoreTel experience, ShoreTel, Inc. a premier provider of Pure IP Unified Communications solutions, has designed the Champion Partner Program.

“We’re pleased to welcome value-added partners into the Champion Partner Program – especially those that have made the commitment to sales and technical training, infrastructure development and focus on customer service in delivering our innovative products and leading business solutions,” Tom Hamilton, senior director of worldwide channel marketing at ShoreTel, said. “In this case, the achievement of Champion status is based on Hula Networks value-add solution sales and delivery, of ShoreTel Unified Communications systems.

“Hula Networks has been helping customers increase profits, decrease expenses, and mitigate risk since 2001. We are excited to grow our partnership with a high-growth telecommunication company like Shoretel. They continue to prove they are the best Pure IP Unified Communications offering today. We have leveraged ShoreTel’s brilliantly simple technology in house for more than 10 years now. Years before we were a partner we were believers,” Joe Commendatore, President and CEO at Hula Networks Inc, said.

Customer satisfaction, since, ShoreTel’s first product shipment in 1998, has been at the core of ShoreTel’s top business priorities. Customers who purchase ShoreTel solutions rank their product above other manufacturers for technology, ease of use, management, customer service, solution experience, product features and performance. The satisfied, local customers of Hula Networks have contributed to ShoreTel’s ranking as Best Overall VoIP telephony vendor among end-users for the past six years in a row, according to industry analyst firm Nemertes Research.

In related news, Transcend United Technologies has been named ShoreTel's top 2010 revenue producer for the fourth consecutive year.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Marisa Torrieri