Contact Center Solutions Featured Article

Interactive Intelligence's Interaction SIP Station Receives Reader's Trust Award From Network Products Guide

July 22, 2010

Interactive Intelligence’s Interaction SIP Station has won a Network Products Guide’s “Reader’s Trust” 2010 Best Products and Services Award.

Network Products Guide is an online information technology research and advisory guide. As a communications device, the Interaction SIP Station replaces IP desk phones.

The solution is preferred by a number of organizations as it is roughly half the price of an IP desk phone and was designed to deliver reliability and simplicity without sacrificing the features customers want in a desk phone. The Interaction SIP Station was honored by Network Products Guide in the category of voice over IP (VoIP) as it received a majority of reader votes. According to the Guide, a total of roughly 2,000 readers took part this year across all award categories.

“The Interaction SIP Station earned our reader’s trust by bringing to market a cost-effective, reliable, and easy-to-use alternative to IP desk phones,” said Network Products Guide editor-in-chief, Rake Narang, in a company statement.

Using a standard headset, Interaction SIP Station works in conjunction with the Interactive Intelligence Interaction Client. This call-control software application includes sophisticated features, such as call recording, transfer, conferencing, presence management, company directory look-up, queue monitoring, and more.

Interaction SIP Station is also designed to address reliability issues that are often associated with the use of USB headsets and softphones. These issues can often produce problems such as latency and jitter when they are competing with CPU cycles. Interaction SIP Station is able to bypass such issues by using a dedicated chip-set for audio processing.

“Many vendors are trying to push more and more functionality into increasingly pricey IP phones,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “With their small displays and complex keypad sequences, we decided instead to offer a reliable, low-cost device that makes use of advanced telephony features in a desktop software application. Our customers love this alternative and have listed Interaction SIP Station benefits ranging from lower costs and improved voice quality, to space-savings and reduced training.”

The Network Products Guide’s Best Products and Services Award is now in its third year and focuses on honoring solutions that represent the rapidly changing needs and interests of the end-users of technology worldwide. For a complete list of this year’s award-winners, visit

In other Interactive Intelligence news, the company has been selected by Health care services company, Carenet, to provide communication-as-a-service (CaaS) solutions. Carenet’s executive vice president, Vickie Spulak, noted the hosted contact center automation offering was selected as a result of its ability to meet the company’s needs for rapid scalability, a broad feature-set, easy CRM integration, 24x7 support and secure remote workforce access.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard