Contact Center Solutions Featured Article

Thinking of Moving IP Communications to the Cloud? Hosted Solutions May be the Answer

July 16, 2010

Rarely can you turn on technology news today and avoid hearing talk about moving technology platforms to the cloud. While you may find this information intriguing, what does it mean for your business and how can you migrate to the cloud securely and cost effectively?

For many, the answer is turning to a hosted service, but does this make sense for your business?

To gain the answers these questions and more, TMC partnered with Interactive Intelligence to offer the webinar: IP Business Communication’s Great Migration to the Cloud: Does a Hosted Offering Make Sense for Your Business? This webinar was featured on June 29, 2010, but you can access the archived version here.

In this webinar, Joe Staples, Chief Marketing Officer for Interactive Intelligence, Debbie Thornburg, Director of Business Development for Interactive Intelligence and Rich Tehrani, CEO of TMC share their insight on IP business communications and the trend for moving to the cloud.

These experts examine the trade-offs between a hosted model and a premise-based deployment, available options for a number of hosted deployment models, primary considerations to keep in mind when selecting a hosted communications provider and how to determine if the cloud-based model is a good fit for your business.

They also explore the value of getting your communications and contact center solutions served to you as a hosted offering.

As so many different options are available, selecting the right model for your environment could be a challenge. If you are evaluating the options in a replacement or upgrade for your current communications or contact center system, this webcast offers the information you need to make an informed decision regarding hosted offerings, in light of total market offerings.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard