Contact Center Solutions Featured Article

MRIS Celebrates International Call Center Week

June 21, 2010

Metropolitan Regional Information Systems, Inc., known for its multiple listing service, has joined the international observance of the 11th Annual Call Center Week, which took place from June 14-18.

MRIS assists a number of real estate customers every day. According to MRIS,  a smart company should constantly enhance the quality of their customer service. Call Center Week help brings both recognition and attention for the companies that dedicatedly serve the customer service industry by assisting hundreds of customers every day.
A leading provider of IT solutions for real estate sector, MRIS takes pride in the fact that its tools are being constantly used by the key players in real estate industry to make their real estate businesses productive, successful and profitable.
With a number of new technologies and tools in the marketplace, the assistance provided by MRIS Support Center has become even more valuable to its real estate agent and broker customers, the company informed.
The MRIS customer service executives are trained in offering instant assistance to the customers in such matters as logging in to the MRIS system, customizing a user's computer settings, or seeking help from a third-party tech provider.  
MRIS has informed through the press release that during the very special IQPC sponsored Annual Call Center Week, MRIS recognize its customer service team for all the value they provide and how much they matter in the overall success of MRIS' business. MRIS staff members are happily celebrating the Call Center Week which definitely proves to be fun-filled and exciting for the MRIS team.
Director of the MRIS Support Center, Carmen Hodges, planned a week of food and fun to celebrate the spirit of her department. Tuesday's "Team Day" invited everyone to wear their favorite sports team jersey, resulting in little regional Redskins vs. Others rivalry and colorful national pride in the midst of World Cup 2010. Wednesday's Ice Cream Social kept everyone energized for responding to and helping customers, and Friday's Carnival theme celebrated the start of summer.
"Contact Center Week is important and special to me, because it gives us the opportunity to bond with each other and celebrate our hard work," Jacqueline Edwards, Technical Support Representative at MRIs said.
"It's special to me for it shows how much we value our co-workers and the hard work they do. MRIS is truly my second family," Antonio Ross, Workforce Analyst at MRIS observed.
The MRIS chief seems to be proud of this week-long extravaganza. "This kind of dedication deserves some thanks," MRIS CEO David Charron said. In an email to all staff, David pointed out that it's important to recognize the people who work on the frontlines serving and supporting the company's customers.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Erin Harrison