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ICMI Invites Nomination for Its 2010 Spirit of Service Award

June 16, 2010

Contact center solutions madhat bundi
ICMI Invites Nomination for Its 2010 Spirit of Service Award
In the span of its 25 years of existence, the International Customer Management Institute has organized a number of events, training, publications, award programs. The customer management industry as a whole gain hugely from the enriching resources that ICMI offers through its website and its experienced and dedicated team comprising of industry insiders, analysts, and consultants. In addition to the frontline agents and executives, the professionals in interiors, security, venues, customer management, safety & health and facilities can also gain from the ICMI's resources for knowledge- build-up, networking, and business development. Through a recent release, this industry-respected provider of training and certification, consulting, events, and informational resources has informed that it is accepting nominations for its annual Spirit of Service Award. The deadline for nominations is July 23rd 2010, the organization informed.

ICMI's Spirit of Service award is offered to call center agents worldwide. The honor goes to those agents, who embody commitment to superior customer service and team membership within their call/contact center. The ICMI officials have informed that the award will be presented during ICMI's "Celebrate the Spirit of Service Webinar" on October 6, 2010. Nominees and winners will be notified of their status in August.
ICMI, which is a part of UBM Live, has informed that candidates for this award will be nominated by their colleagues, their supervisors and managers, and even executives in their organizations. 
To be nominated, candidates must demonstrate a commitment to quality service, product-knowledge, knowledge of their customers, and an ability to handle all callbacks and emails with a sense of urgency. Furthermore, they must make it easy to do business with the company, focus on customers and not sales, and provide what is promised to their customers.
ICMI's Spirit of Service Award is unique as it strives to recognize the contributions of frontline agents, whose everyday work ultimately go to account for the contact centers' success.
"This award is wonderful in that it recognizes the frontline agents who strive to bring value every day to their customers and their organization. It encompasses not just providing excellent service at the customer level - which is certainly important - but it often highlights agents' contributions to the overall process in the contact center. This type of behavior is important in that it can contribute to so many improvements in the call center environment that can have a direct impact on customer satisfaction and loyalty," Layne Holley,  ICMI's director of community services noted.
The outsourcers can nominate an agent in their call center by completing the online form and return it to ICMI on or before July 23, 2010.
The nominations will be reviewed by ICMI staff and a team of judges - call center experts and practitioners, many of whom were once agents themselves, in a two-tier process to determine the Spirit of Service award winners and honorable mentions, the organization informed.
Winners of this award will receive a certificate recognizing them as an ICMI Spirit of Service 'Agent of the Year' award winner, a complimentary copy of the book 'A Career for the 21st Century: A Handbook for Call Center Agents," and an ICMI online course of their choice (value $299).
Last year's winners were; Jerri Sauter, CIGNA Healthcare Service Operations; Carole Garliardo, E.S. Small Business Administration; and David Nitcher, SEFCU.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.