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Scotiabank Toronto Customer Contact Centre Wins Recognition for Program

May 13, 2010

The Scotiabank Toronto Customer Contact Centre has been recognized with the prestigious Platinum level Contact Center Employer of Choice designation for 2010.

It's the fourth year in a row that Scotiabank Toronto Customer Contact Centre has participated in the program and the third time it's achieved Platinum status.

The Toronto center is dedicated to maintaining its Contact Center Employer of Choice brand, officials said.

It has continued to build industry-wide recognition as a great place to work and develop their people focused culture.

A competitive advantage for attracting, retaining and motivating top talent has been created by the designation.

Management has gained a deeper understanding of key employee motivation and engagement drivers, through the CCEOC in-depth reporting and analysis.

"Scotiabank Toronto Customer Contact Centre's focus on employee engagement and developing a superior workplace culture has positioned it as a leader in the industry," said Jeff Doran, president of the CCEOC Inc. "The Toronto operation has been able to achieve world class results on a consistent basis. As a platinum certified CCEOC, the Scotiabank Toronto Contact Centre is identified as a preferred employer and one of the best contact centers to work for in the country."

"Earning a CCEOC Platinum designation again in 2010 is evidence of our people-focused culture, a strength that continues to propel high employee engagement in every aspect of our business," Stephen Gaskin, Vice-President, Toronto Customer Contact Centre, Scotiabank, said. "We're extremely proud of our employees. They work hard for our customers and collectively deserve to be recognized for making our centre a world-class place to work!"

The Contact Center Employer of Choice award recognizes and brands people centric contact centers. A contact center, through a proprietary assessment, can quickly determine if they meet the qualification standards.

Bronze, Silver, Gold or Platinum ranking can be achieved by a center. The contact center, after the designation is achieved, is profiled on the official CCEOC corporate web-site and gets a prestigious framed certificate and is promoted through various print and electronic news channels. For 12 months, the CCEOC designation is valid.

FedEx, AIR MILES, Crawford and Company, Hilti North America, ING Direct, The Shopping Channel, Davis + Henderson, Roche Diagnostics ACCU-CHEK, Grand & Toy  are some of the centres that have completed the certification assessment.

In related news, the Federal Deposit Insurance Corporation has announced that Scotiabank de Puerto Rico will acquire the banking operations, including the customer deposits, of R-G Premier Bank of Puerto Rico.

Deepika Mala is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page .

Edited by Marisa Torrieri