Contact Center Solutions Featured Article

Dimension Data Achieves Global Certification from Cisco

May 06, 2010

Contact centers and IT firms put their trust on Dimension Data for its distinguished IT services and solutions that help clients plan, build, support and manage their network and IT infrastructures. Dimension Data specializes in the areas of networking, converged communications, security, operating environments, storage and contact center technologies. The company has proven skill in consulting, integration and managed services and offers customized client services to its clients.

Dimension Data recently announced that it has achieved Global Certification from Cisco. This industry coveted certification recognizes that Dimension Data has all the required training and program prerequisites to sell, deploy and support Cisco networking solutions around the globe. To achieve Global Certification, a partner must have a global resale agreement and meet certification benchmarks in numerous countries across three continents.

Three organizations so far could meet with the rigorous requirement of this elite program, Dimension Data becomes the fourth organization in the world to obtain this elite status of Global Certification.

Dimension Data is currently focusing on extending its global footprint. The company's recent focus is on Chile. The Cisco Global certification will provide the company with necessary qualification for establishing Chilean operation through the acquisition of a majority stake in a leading systems integrator based in Santiago. This is expected to go a long way to strengthen the company's foothold into the fast-growing Latin America market.

In a release, Brett Dawson, CEO of Dimension Data, said the certification 'validates our execution capabilities and vast global coverage in 49 countries across all six Cisco Theatres.'

Dimension Data serves a vast clientele in the networking, voice, security, storage, unified communications and contact center markets. The company has been collaborating with Cisco for past 20 years. This long partnership has been crucial in the company's success at delivering world-class solutions and services to its globally dispersed clients.

Cisco has time and again recognized the contributions of Dimension Data by conferring numerous awards including:

--2009 Technology Excellence Partner of the Year
--2009 APAC Partner of the Year
--2009 European Markets Partner of the Year
--2009 Services Partner of the Year - Americas
--2009 No 1 Partner of the Year - Hong Kong
--18 Cisco regional Partner of the Year awards

With the market becoming rife with competition and global customers increasingly demanding enhanced skills from Cisco partners, the securing of Cisco Global Certification will be crucial for the success of Dimension Data.

'As the network becomes the platform for fostering communications and innovation, many global enterprise customers are demanding enhanced skills and capabilities from Cisco partners along with the ability to deliver solutions in multiple countries. By expanding the geographic scope of its Cisco certifications, Dimension Data is furthering its rank among the industry's elite,' Edison Peres, the senior vice president of the go-to-market group for Worldwide Partner Organization at Cisco, observed.

Madhubanti Rudra is a contributing editor for ContactCenterSolutions. To read more of her articles, please visit her columnist page.

Edited by Patrick Barnard