Contact Center Solutions Featured Article

Fergus Gloster Named Non-Executive Director of NewVoiceMedia

October 22, 2009

NewVoiceMedia, a provider of hosted contact center solutions, has announced the appointment of Fergus Gloster, former senior VP of corporate sales and a founding director of salesforce.com Europe, as its new non-executive director.


Gloster will bring his expertise on software-as-a-service (SaaS) sales processes to NewVoiceMedia. This appointment comes at an opportune time as the fast-growing call center solutions provider is expanding on its offerings and operations throughout Europe and is preparing to announce significant new partnerships.

In a company statement, Gloster said: “NewVoiceMedia’s superb solution for hosted contact centers was too good an opportunity to ignore. It enables companies of all shapes and sizes to start a call center operation, something that was previously only possible for the largest organizations.”

Gloster was the founder of salesforce.com Europe in 2000, which was comprised of just three staff members at the time. He is credited with pioneering sales techniques which have helped to grow the business to several hundred staff, which serves thousands of subscribers all across Europe.

He added; “Selling revolutionary SaaS solutions though is not just about technology - the way it is sold matters. Our goal at NewVoiceMedia is to develop a highly-effective multi-touch sales model for small and medium enterprises. This is a great business that has a massive opportunity, and I very much look forward to working with the team.”

With a sales career of more than 25 years, Gloster brings extensive insight to NewVoiceMedia. Gloster has held senior positions in Oracle, Accenture (formerly Andersen Consulting), Wang and Trilogy.

Jonathan Grant, CEO of NewVoiceMedia, said: “I am delighted that we have Fergus on our Board. Having been responsible for growing the salesforce.com presence in the EMEA region from start-up to being the powerhouse it is today, he has a wealth of experience in developing software-as-a-service businesses and has already provided insights in how to accelerate our growth.”

NewVoiceMedia has done well throughout the years by establishing strategic partnerships with different industry players. In addition, its hosted platforms have enabled a number of companies to streamline specific processes and enhance productivity.

Most recently, NewVoiceMedia announced a hosted contact center solution that is integrated into the Service Cloud, the next generation customer service application from salesforce.com. As a result of this integration, salesforce.com customers can now run their entire customer service business in the clouds.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard



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