Contact Center Solutions Featured Article

Free Webinar Looks at Government Contact Center Performance

September 28, 2009

Government contact centers play an important role in ensuring citizen satisfaction along with this need also comes the goal to provide quality, cost efficient services.
For anyone involved in the government contact center including executives, directors , managers, supervisors employees and IT personnel, a free TMC Webinar event, “Government Contact Center Customer Satisfaction Results for 2009,” will uncover the success and shortcomings of government contact centers and what actually affects customer satisfaction right now.

The Webinar will specifically reveal the results of the 2nd Annual Government Contact Center Satisfaction Index.
Challenges faced by today’s government contact centers, including problem resolution, IVR technology and CSR performance will all be highlighted during the event.
Join presenters Sheri Teodoru, CEO & ACSI expert at CFI Group and Ron Oberbillig, Chief Operating Officer, Federal Consulting Group for the U.S. Department of the Interior on Wednesday, October 7, 2009 at 2:00pm ET / 11:00am.
The event will also be followed by a live Q&A session. This is an event you won’t want to miss.   Register Now

Stefania Viscusi is an assignment editor for ContactCenterSolutions, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi