2009 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine
March 31, 2009
Norwalk, CT (March 31, 2009) — Technology Marketing Corporation (TMC) (
www.tmcnet.com) today announced the winners of the Tenth Annual CRM Excellence Awards as presented by its flagship publication, Customer Interaction Solutions (
www.cismag.com).
The CRM Excellence Awards are based on hard data, facts and figures demonstrating the improvements that each winner’s product has made in a client’s business. The 10th Annual CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards ten years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
Winning products and services of the 2009 CRM Excellence Awards can be seen below and found in the May and June 2009 issues of Customer Interaction Solutions magazine.
Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
|
Company
|
Product
|
|
|
Allegiance Engage platform
|
|
|
Alloy Navigator
|
|
|
Altitude Unified Desktop
|
|
|
AMC Application Adapter for Microsoft Dynamics CRM
|
|
|
Aplicor Enterprise
|
| Callidus Software |
Callidus TrueComp |
|
|
Chordiant Customer Experience (Cx)
|
|
|
Citrix GoToAssist Corporate
|
|
|
Consona CRM Suite (formerly Onyx and KNOVA)
|
|
|
Instant Dispatch
|
|
|
eglue InterActTM Suite
|
|
|
Envision Centricity™
|
|
|
Epicor CRM
|
|
|
Save Desk
|
|
|
Five9 Virtual Call Center Suite
|
|
|
inContact
|
|
|
Intelenet's CRM solution for a leading telecom client
|
|
|
InVision Enterprise WFM
|
|
|
Knoa Experience and Performance Manager 5.0
|
|
|
LiveOps On-Demand Call Center Platform
|
|
|
Best Buy Reward Zone Program
|
|
|
Mindshare
|
|
|
Technical Support, Customer Care, Sales, and Activations Contact Center Services
|
|
|
NetSuite CRM
|
|
|
NICE SmartCenter
|
|
|
Outsourced Call Center & Direct Marketing
|
|
|
Parature Customer Service™
|
|
|
Versant English Test
|
|
|
SmartBPM® Suite (PegaRULES Process Commander)
|
|
|
Sage SalesLogix
|
|
|
Service Cloud
|
|
|
SAS Marketing Automation
|
|
|
ShipRush
|
|
|
Soffront CRM Version 8.7
|
|
|
Sugar Community Edition, Sugar Professional and Sugar Enterprise
|
|
|
Syntellect Phonelink
|
|
|
Varolii Customer Service Solutions
|
|
|
Impact 360® Quality Monitoring
|
|
|
Xactly Incent
|
About Customer Interaction Solutions
Since 1982,
Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit
www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes
Customer Interaction Solutions,
INTERNET TELEPHONY,
Unified Communications, and
NGN Magazine. ContactCenterSolutions, TMC's Web site, is the leading source of news and articles for the communications and technology industries. ContactCenterSolutions is read by two to three million unique visitors each month worldwide, according to Webtrends. Ranked 3,034 by Quantcast, ContactCenterSolutions is in the top .03% most visited Web sites in the US. In addition, TMC produces
ITEXPO,
4GWE Conference,
Digium|Asterisk World and Communications Developer Conference.
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
