Contact Center Solutions Featured Article

Promero, BrightPattern Partner to Provide Omnichannel

May 30, 2019

Omnichannel is the modern contact center reality. The only channel is omnichannel, as modern more discriminating customers of the digital age demand more. They are always on, always plugged-in, and expect the ability to communicate with companies on the channels of their choosing. For contact center, there is no margin for error when it comes to meeting modern expectations.

BrightPattern and Promero unveiled a new partnership, which brings together a midsize and enterprise contact center software provider and a CX firm with a focus in software sales, service, hosting, customer software development and mobile application development.

“Contact center operators want solutions with advanced features, digital channels, unified communications, stability, first-class support, and effortless usability. That defines Bright Pattern,” said Gregg Troyanowski, president of Promero, Inc. “We are honored to partner with Bright Pattern and fully appreciate why Gartner named Bright Pattern as a call center leader in the 2018 FrontRunners Quadrant report. Bright Pattern outshines many of the top competitors.”

BrightPattern promises partners a feature-rich, seamless and exceptional omnichannel customer experience via the cloud. Promero can now deliver an industry recognized contact center solution to its Fortune 100 and SMB clients.

“We’re delighted to partner with Promero, which has been an industry leader for nearly two decades,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “They continue to provide world-class software solutions and professional services at competitive prices.”

There are no points for second place in the contact center, as every interaction offers the opportunity to shine or crash and burn. Don’t let the customer experience suffer because you don’t have the right cloud contact center solution.

What solution is in your contact center?

Edited by Maurice Nagle