Contact Center Solutions Featured Article

TechnologyOne Turns to Cloud Communications

May 20, 2019

Whether you’re developing widgets for websites or windows for skyscrapers, communication and collaboration is at the heart of operational success. Cloud communications solutions are showing the way to a new day in teamwork and new era for customer service.

Australia-based enterprise software as a service (SaaS) firm TechnologyOne announced the selection of RingCentral’s cloud communications platform to proper customer engagement and connect the organization’s 1,200 employees spanning 14 offices in six countries.

The TechnolgoyOne deployment is four pronged featuring a number of services running on the RingCentral cloud communications platform. RingCentral Contact Centers empowers TechnologyOne with a robust, omnichannel contact center solution. RingCentral Meetings provides  the teams with user-friendly, rapid access to video meetings.  RingCentral Global Office extends reliable messaging, voice and collaboration across all of TechnologyOne’s offices. The fourth component of the deployment is RingCentral Mobile, which delivers team members the ability to communicate and collaborate regardless of location or device.

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” said Edward Chung, CEO, TechnologyOne. “The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”

The contact center requires streamlined, contextual communications. Today, the cloud is powering an era of wholesale transformation.

Are your communications in the cloud, yet?

Edited by Maurice Nagle