Contact Center Solutions Featured Article

Noble Systems Shines at Enterprise Connect

March 19, 2019

The contact center is receiving am omnichannel, cloud-powered makeover. Enabling the many demands of digital transformation and meeting the needs of the most discerning omnichannel customers. As such, momentum in this market is building, and those embracing all the cloud can afford in customer service are reaping the rewards.

Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capability for Enterprise Connect attendees, the Noble Conversations Analytics Now solution was named a finalist for Enterprise Connect’s Best Application of Artificial Intelligence (AI) Category Award.

″While many companies continue to choose our traditional premise platforms, we have seen a growing interest in the cloud environment among new clients, as well as from existing customers migrating from on-premise to the cloud,″ said Chris Hodges, SVP of sales and marketing, Noble Systems. ″With features and functionality that work exactly the same way in any deployment model, we mitigate downtime and agent productivity loss when a company transitions to a cloud services model.″

In 2018, Noble notes new cloud contact value growth over 30 percent. Noble is able to justify its rising revenue with six-9s uptime across its seven data centers and a robust suite of contact center solutions. Noble touts a remarkable cloud customer churn rate of less than five percent and predicts the current rate of growth to continue.  

Attendees can see the Noble solution portfolio firsthand in Booth 1532 at the industry event.

″No matter how big or small a customer’s operation,″ added Hodges, ″or how simple or complex an enterprise’s needs, Noble Systems has the expertise, infrastructure and cutting-edge solutions to improve performance and efficiency.″

What’s in your contact center?

Edited by Maurice Nagle