Contact Center Solutions Featured Article

Vector Capital to Acquire Aspect Software

January 03, 2019

Innovation in the contact center is coming at a fever pitch. From the cloud and chatbots, to AI, natural language processing and more, the future is bright for customer service. The next generation in customer engagement tools is at hand, with a small few leading the way in this highly competitive and extremely crowded space.

Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100 million in Vector equity capital being invested into Aspect, while Aspect’s existing lenders continue to enable the cloud contact center solution provider continued growth with a new credit facility at closing.

“We are excited to partner with Vector Capital as we continue to accelerate Aspect’s strategic transformation, execute on our growth plans and refine our go-forward strategy,” said Chris Koziol, Aspect’s President and Chief Executive Officer. “Vector Capital brings substantial operational and financial resources as well as a proven track record of helping enterprise software companies invest in new products, accelerate innovation, and build market leading businesses.”

Aspect Software has carved out quite a niche in the contact center, and with further innovation will continue to facilitate the transformation taking place in customer service.

“We are thrilled to partner with the team at Aspect Software, which has established, market-leading product offerings and an exceptional blue-chip customer base,” said Andy Fishman, a Managing Director at Vector Capital. “We believe Aspect is well positioned to capitalize on the tremendous opportunity in the growing Customer Engagement Center market.”

What’s in your contact center?

Edited by Maurice Nagle