Contact Center Solutions Featured Article

Bright Pattern Partners with VION

December 27, 2018

Entering the modern age of customer service isn’t necessarily a turnkey proposition. The process of selecting the appropriate contact center solution to meet needs isn’t necessarily an open and shut case, it requires hours of due diligence to pinpoint the perfect pairing.

Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia and Singapore as a result.

"VION Consulting helps businesses grow by innovating their customer experience at an optimized cost," said Somik Bhattcharya, Head of Marketing for VION Consulting. "Bright Pattern enables us to provide a cloud-based contact center to companies of all sizes irrespective of geography and existing infrastructure.”

The primary benefits of the pairing for VION are the addition of omnichannel capabilities, enhanced flexibility, the ability to maintain multinational deployments, 100% uptime and increased scalability – supporting more than 15,000 agents. Thanks to regular updates, operations are not impacted  

"We are thrilled to be partnering with VION Consulting to help them redefine customer communications and support," said Brian Hays, SVP of Global Sales at Bright Pattern. "VION Consulting has solutions designed to meet every vertical with world-class training facilities, proven delivery processes, and the right tools and technology to provide meaningful results. By utilizing the Bright Pattern platform, VION Consulting will be able to take customer experience to the next level and digitally revolutionize customer communications."

There is no room for error when it comes to customer service. The selection of a contact center solution goes a long way in the determining the efficacy of your customer experience efforts.

What’s in your contact center?

Edited by Maurice Nagle