Contact Center Solutions Featured Article

AVOXI Announces Successful Round of Financing

December 14, 2018

The alphabet soup that is the cloud era is making its presence felt in a major way. From UCaaS and CPaaS, to CCaaS and CaaS, we’ve simply scratched the surface of this burgeoning space. With reality living up to the hype, innovation is finding funding to further this field.

CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marketing and sales efforts to aid the contact center solution provider in expanding its portfolio and global reach.

“We are excited to partner with David and his team to drive continued contact centre market leadership and technology innovation,” said Paul Johan, Partner at Ballast Point Ventures, who will join AVOXI’s Board of Directors. “BPV has a strong history of supporting high-growth cloud software and communications companies throughout the Southeast, and we believe AVOXI has done an impressive job building a global communications business to serve the ever-evolving needs of its customers. We see significant growth opportunities in all phases of the AVOXI business.”

AVOXI is a key player in the CaaS space, as it offers toll free virtual numbers from more countries than any other provider, delivering the power of local presence to international businesses.

“With the capital from BPV and the long history of successful innovation at AVOXI, David has positioned the Company to take advantage of the evolution occurring in the contact centre software sector,” observed Wain Kellum, an existing AVOXI investor, Board member, and serial entrepreneur.

The cloud is crucial in the framework of the future of the contact center and the evolution of the customer experience and engagement.

Is your contact center in the cloud?

Edited by Maurice Nagle