Contact Center Solutions Featured Article

Gaming Manufacturer Migrates Contact Center to Cloud

November 26, 2018

Gaming is an industry that is well in the midst of transformation. This evolving industry touts an expanded presence, and Don’t think the cloud isn’t involved in the disruption taking place, as it is central to the future of development, customer service and delivery.

Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9’s scalable cloud contact center solution to aid the firm in meeting compliance demands.

Compliance requirements in gaming are rigorous, and the on-prem solution in place was not fit for the challenge. Needing more flexibility, call recording capabilities and tighter Salesforce integration, as well as compliant phone routing – regulations prohibit a customer from directly calling a technician.

Once all of the boxes were checked, the decision for the gaming manufacturer was simple. Within six weeks the decision was made, deployment was completed and operations in order.  

“In highly regulated industries, being able to trust that your solution provider understands and meets your compliance needs is critical,” said Dan Burkland, President, Five9. “Our ability to rapidly implement and provide the level of service this client needed, inspired confidence that their customers will experience exceptional customer service.”

The cloud is the modern frontier for the contact center. Our omnichannel reality demands future-forward, feature-rich solutions capable of elevating operations.

What’s in your contact center?

Edited by Maurice Nagle