Contact Center Solutions Featured Article

Telarus Extends Aspect Market Reach

November 01, 2018

The cloud is rejuvenating customer service via innovation. Cloud contact center solutions are changing the game. The influx of future forward solutions leveraging AI, chatbots and the like, are enabling customer experiences that were once pie in the sky. With innovation shaping the future of customer service, partnerships are accelerating the expansion of cloud contact center solutions around the globe.

Aspect Software announced Telarus as a global Master Agent channel partner. The Telarus network of subagents provides Aspect access to thousands of consultants and customers around the globe.

“This partnership with Telarus is an incredible growth opportunity for Aspect and, along with the Aspect Via® Reseller Program announced earlier this year, represents the successes of the company’s aggressive channel strategy outlined at the beginning of 2018,” said David Herzog, SVP worldwide channels, Aspect Software. “We’re very excited to work with Telarus and their network of subagents to identify and cultivate new contact center and workforce opportunities.”

Specifically speaking, Aspect’s pipeline for prosperity instantly expands, now working with MSPs, VARs, telecom professionals and integrators working with Telarus. The Aspect sales team will gain access to a depth of opportunity, casting a wider net for the cloud contact center solution provider.

“Because we focus on our partner’s success, Telarus helps ensure large, complex opportunities get the extra attention they deserve, which is one of the reasons we were the fastest growing Master Agent in North America last year,” said Patrick Oborn, co-founder of Telarus. “We’re very pleased to bring Aspect’s award-winning customer engagement solutions into our portfolio, and we look forward to a long, mutually-beneficial relationship.”

It’s cloud or bust for the contact center. Where do you stand?

What’s in your contact center?

Edited by Maurice Nagle