Contact Center Solutions Featured Article

Connex Captures Extended Access to Verint Customer Engagement Suite

October 17, 2018

Customer engagement is a critical component of the digital era. Innovation is creating an environment empowering new channels of customer communications, making it imperative to meet customers on the channels of their choosing.

Verint and Connex announced a deepened partnership allowing Connex the ability to provide a further extent of the Verint cloud and on-premises customer engagement portfolio.

The expanded portfolio provides Connex customers access to bleeding-edge, artificial intelligence (AI) and natural language understanding (NLU) technology; including speech, text and desktop analytics tools. Key to the announcement is the addition of improved automation, self-service and AI-supported interactions with agents.  

Connex can now implement, integrate and support organizations across Canada with a newly enhanced customer engagement portfolio. Spanning financial services, government, utilities, hospitality, etc., Verint’s customer engagement suite is fit to support a wide range of businesses.     

“We have doubled-down on our business strategy with Verint and their solutions, and we are committed to bring further value to our customers,” says Sayan Navaratnam, CEO, Connex. “This newly expanded partnership will provide greater value for our existing and future customers, augmenting and enhancing our core services. I am confident that together we will substantially improve our ability to address a growing variety of customer needs, dramatically expanding our market share.”

Customer engagement is in the sights of all organizations, and that undertaking is no small feat. There’s no margin for error, as every negative interaction can quickly turn viral in our omnichannel reality.

How does your business engage with your customers?  

Edited by Maurice Nagle