Contact Center Solutions Featured Article

Windstream Enterprise Introduces Omni-Channel Cloud Contact Center Solution

October 09, 2018

The cloud is enabling innovation proving transformational to the contact center and customer service as a whole. Our omni-channel reality demands robust communications capability in the hands of agents, and these advanced contact center solutions will provide the foundation for seamless communications with customers and more than capable of delivering the resolution callers seek.

Windstream Enterprise announced enhancements to its XCaaS service, which is now capable of delivering organizations the ability to connect with customers across the spectrum of voice, digital and open-media channels. The supplier of advanced network communications upgraded Mitel’s 4.1 UCaaS and CCaaS solutions to create an exceptional addition to the operations of any contact center.

Customers are increasingly more concerned with quality of service when choosing to do business with a company. The product purchased is important, but the way a business engages is increasingly more important in our omni-channel age.  

“As next generations enter the workforce, demand for different types and channels of customer interactions are increasingly based on where, when and how the customer wants to engage,” said Austin Herrington, vice president of product management at Windstream Enterprise. “Organizations that can deliver a truly differentiated and superior customer experience perform better, operate more efficiently and can quickly develop market loyalty. This additional service offering helps create that environment.”

Windstream Enterprise is converging customer service channels to deliver customers the choice and satisfaction they demand. There are no points for second place when it comes to the bottom line.

Is your contact center in the cloud?

Edited by Maurice Nagle