Contact Center Solutions Featured Article

Quantiphi Integrates Google Cloud's Contact Center AI

August 17, 2018

Quantiphi Inc. has integrated Google Cloud’s Contact Center AI solution with its own offering. That will provide a range of benefits, the company says.

Here are some of those benefits:

• It will make it easier for contact centers to add natural language processing-based virtual assistants that handle phone and web chat communications.

• It will enable integration between Contact Center AI and an enterprise’s knowledge base.

• It will make it simple to escalate conversations to live agents.

• It will allow live agents to be served up with relevant data to expedite completion of their tasks.

Google Cloud Contact Center AI will transform the industry by enabling an entirely new paradigm for customer service,” said Quantiphi co-founder Asif Hasan. “This collaboration is a great opportunity for us to drive down the AI adoption barrier for our contact center customers and improve the overall experience and productivity.”

Indeed, artificial intelligence and natural language processing will greatly alter how work is done. That’s why media company Technology Marketing Corp., which published this story, is launching the Future of Work Expo.

The Future of Work Expo will address the benefits and challenges AI, machine learning, and NLP in the effort to make work more efficient and effective. We invite you to join us at the Future of Work Expo, which will run Jan. 30-Feb. 1 in Fort Lauderdale, Fla.

“Contact Center AI empowers enterprises to use AI to augment and improve their contact centers,” said Rajen Sheth, director of product management at Google. “Google Cloud’s goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Quantiphi.”

Edited by Maurice Nagle