Contact Center Solutions Featured Article

Ventana Research Reveals Cloud Contact Center Leaders

May 31, 2018

As business elevates operations in the cloud, there is a robust landscape of solutions developed to shape the next generation in contact center solutions. Evaluating cloud contact center solutions for your customer service operations can prove challenging. Stopping to smell the roses is good first step in the process, allowing industry research to guide the way.

Today, Ventana Research revealed the results of the Inaugural Value Index for Contact Centers in the Cloud, spotlighting Aspect Software. The cloud contact center solution provider earned top marks in TCO/ROI, in addition to second overall honors, ranking in the top three in four categories under consideration.

Aspect Via earned attention, as well providing a cloud powered persona-based user experience, uniting engagement capability. With the attributed cost savings, reduced resource requirement, improved financial control and visibility, businesses see rapid ROI.

“Aspect’s high rating in TCO/ROI was earned because it provides useful information and services to help organizations realize the full potential of the product,” said Mark Smith, Ventana CEO & Chief Research Officer. “The company’s new offering, Aspect Via® has been designed to deliver a quality user experience which contributes to its High Usability rating.”

Customer service operations are moving to the cloud for myriad reasons. Selecting the right contact center solutions is certainly difficult but in doing due diligence the results will speak resoundingly.

What’s in your contact center?

Edited by Maurice Nagle