Contact Center Solutions Featured Article

Aspect Awards Trends Top Honors

May 18, 2018

“Teamwork makes the dream work,” they say, and in today’s technology landscape, partners are more important than ever. As contact center solution providers position to prosper around the global, international partners enable firms to cast wider nets and extend presence.

Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Trends separated from the pack with a strong record of sales growth and exceptional service.

“Our partner program is critical to bringing Aspect solutions to customers around the world across diverse vertical markets. Not only has Trends successfully executed on this, but they have also shown their commitment to providing exceptional service and support,” said David Herzog, SVP Worldwide Partners, Aspect. “Trends has positioned Aspect’s product portfolio to be the leading contact center technology for various, previously untapped industries which has led to a number of significant competitive displacements. We are excited to name them as Partner of the Year for 2017 and applaud their hard work and success.”

The Phillipines-based integrator and business services provider is not new to Aspect technology, as the pairing has been working together since 2002. And this year’s honors serve to cement Trends standing as leading provider of contact center solutions in the APAC region.

“We are honored to be named Aspect’s Worldwide Partner of the Year for 2017. Through the years, our focus and strength at Trends has been our customers and their total satisfaction. As such, we are thrilled to offer Aspect’s customer engagement solutions as they allow us to continue making a positive difference in the companies we work with,” said Hasan Fard, Chairman & CEO of Trends. “Aspect’s customer engagement platform and workforce technologies are a great compliment to our business offering. We look forward to creating even more joint opportunities in the coming year.”

No man is an island, and neither is any company. In leveraging key partners around the world, Aspect is able to spread its wings and continue to build presence.

What’s in your contact center?

Edited by Maurice Nagle