Contact Center Solutions Featured Article

VOX Partners with Ocular on O!Connect

May 08, 2018

All businesses want access to the most advanced solutions. But for small and medium businesses, such solutions are often out of reach. However, with the cloud, organizations of all sizes can now afford the latest and greatest technology. Just look at what Vox is delivering to SMBs with its new O!Connect solution.

O!Connect is a hosted contact center solution based on Aspect Software and delivered in partnership with Ocular Technologies. VOX provides consulting and solutions to enable and support contact centers; collaboration; and managed, network, and security services. Ocular Technologies is a 15-year-old South African company that sells contact center solutions in Africa and Europe. And Aspect sells enterprise cloud contact center and workforce optimization solutions.

Natalie van der Merwe, Vox’s senior provider manager of telephony, says O!Connect is ideal for businesses that want to add contact center capabilities to their existing PBXs. This multichannel solution, she adds, is reliable, scalable, and secure offering for which pricing starts at R499 per agent (with no annual license renewals.

The O!Connect solution has a long list of features, including automatic call distribution, computer telephony, and in-queue callback and reporting. It offers integration with popular CRM solutions, and supports interactive voice response, multisession chat, and quality management and recording. And it has an outbound dialer capability.

“Our customers are demanding intelligent contact center solutinos to keep up with the ever increasing number of users wanting to interact with agents across multiple platforms (be it voice, social media, e-mail, or chat bots),” says van der Merwe. “O!Connect provides all of this and more, and we see O!Connect as a value-added service on top of our voice and data capabilities.”

Edited by Maurice Nagle