Contact Center Solutions Featured Article

DDV a Certified LumenVox Partner

February 09, 2018

LumenVox and Digital DataVoice (DDV) announced DDV is now a LumenVox Skills Certified Partner. This Certification shows DDV’s abilities in delivering top-notch speech solutions based on the LumenVox speech automation suite.

“DDV has the ability to implement LumenVox speech enabled solutions on all the major IVR platforms, such as Avaya, Cisco and Genesys. When combined with their contact center expertise, DDV provides an excellent option for customers with multi-platform or single vendor environments. LumenVox welcomes DDV’s extensive experience in delivering and managing speech enabled solutions to our family of Skills Certified Partners,” stated Lisa Cowan, LumenVox VP of Sales and Business Development.

Minneapolis-St.Paul, Minnesota-based DDV is an independent cloud and premises-based contact center solutions integrator, which deploys the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS). These two functions allow for a scalable carrier-grade self-service space inside the Contact Center and specialized speech applications.

Additional DDV Contact Center solutions include IVR Application Assessment, Speech Capabilities, Outbound Communications, Workforce Optimization Solutions-Copy, SMS/Web Chat, and much more.

DDV has been in business for over two decades with millions of end customers, building its business on the core strength of enabling customers to properly connect with businesses. This includes increasing customer loyalty while offering an understanding to a contact center’s contribution to revenue growth. LumenVox offers tools to efficiently link and communicate with users, enhance user gratification as well as strengthen staff productivity. 

“Digital DataVoice is excited to bring the capabilities of LumenVox’s products to our customers,” said Michael Hentges, CTO of DDV. “Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customers' usage and acceptance of automation.”

LumenVox and DDV share partners such as Avaya, Genesys, Cisco, and more.

Artificial intelligence, speech analytics, messaging, chatbots, WebRTC and other technologies that are driving intelligent communications for businesses, both internally and externally, are only some of the key topics that will be discussed at ITEXPO 2018 in Ft. Lauderdale, Florida (February 14-16).  Join the conversation to learn about how your businesses can reach new levels of productivity and engagement.

Edited by Erik Linask