Contact Center Solutions Featured Article

Aspect Via Awarded PCI Level 1 Certification in North America

January 22, 2018

It’s possible that 2018 goes down in history books as the year of compliance. With GDPR, HIPAA, MiFID and PCI-DSS front of mind, so is the protection of sensitive customer data. There’s no room for missteps here, as a lofty fine from a regulatory body is one thing, but the loss of customer loyalty and the exodus that takes place as a result of a breach is something far, far worse.

Aspect Software is taking steps to ensure the contact centers leveraging its solutions don’t fall victim, and are able to support this heavily regulated realm. Aspect recently announced Aspect Via earned PCI Level 1 certification in North America, with plans to complete Level 2 this quarter, as well.

For those not familiar, PCI-DSS (Payment Card Industry Data Security Standard) is a list of standards for companies to follow to promise that credit card data is treated in a responsible, secure manner. Aspect is laser-focused on providing this peace of mind for those using its contact center solutions. As a Merchant Service Provider, it takes on the same responsibilities as vendors in regard to credit card processing.

A third party auditor took Aspect Via through the paces, and rewarded the cloud-based, customer-engagement solution with the first benchmark in its drive toward complete compliance certification. In addition to the North American market, Aspect also intends on achieving PCI Level 1 certification in both the Australian and European Union markets in Q2 2018.

Aspect Via is a future-forward, AI powered chatbot that can instantly aid in engagement efforts. With its deployment on the rise and a keen focus on compliance the future looks bright for this omni-channel cloud-based contact center solution.

Is your contact center solution helping compliance efforts?

Edited by Mandi Nowitz