Contact Center Solutions Featured Article

Aspect Takes Aim at Channel

January 09, 2018

The building blocks of business are relationships. From collaborating with colleagues and creating a productive work environment, to bonding with clients in order to educate oneself to better serve, relationships are the straw stirring the drink in any business. The channel is a popular means to augment market presence and revenue, building ties around the globe, and this week a preeminent provider of contact center solutions announced a new relationship building effort.

Today, Aspect Software, known for its future-forward suite of customer engagement solutions and then some, launched the Aspect Via Reseller Program. In the same breathe, the contact center solution company named David Herzog as SVP of Worldwide Partners to lead channel partner efforts.

Aspect Via™ has been incredibly well received by both our customers and the industry so we are excited to officially offer the solution to our channel partners who are critical to Aspect’s success. We’re confident the Aspect Via™ Reseller Program will not only provide our partners with the resources they need to be successful but take our entire channel program to the next level,” said David Herzog, SVP of Worldwide Partners. “

In partnering with Aspect, members of the Aspect Via Reseller program can now offer Aspect’s complete cloud-based customer engagement platform. And Herzog is to drive indirect sales, business alliance and channel partner growth as well as the Aspect global partner ecosystem.

“Strategic partnerships with companies like Aspect Software are critical to the success of our business and to our customer’s businesses,” said John Marino, CEO of Waterfield Technologies. “This partnership has enabled us to offer our customers an award-winning customer engagement solution that not only benefits them but also their customers. As a leading enterprise software and professional services firm for mobile solutions, we feel adding Aspect Via to our portfolio will give us a competitive edge.”

The cloud-powered customer engagement platform from Aspect includes all the bells and whistles needed for exceptional customer service – omni-channel support, self-service, workforce management, etc – harnessing AWS to over-deliver in the contact center.

What’s technology is in your contact center?

Edited by Mandi Nowitz