Contact Center Solutions Featured Article

NICE inContact Names Dizzion Newest DEVone Member

November 07, 2017

A constant in the contact center is evolution. Each day, companies across the globe strive to development the next big thing in customer service. From WebRTC to self-service, the arsenal is vast, but the star of this transformation is the cloud. The cloud contact center is quickly turning into the preferred model of operations, and this week a new partnership pushed this to the fore.

NICE announced the newest member of the NICE inContact DEVone development program this week, as the DaaS company Dizzion joins the CXexchange. With the addition of Dizzion, users gain access to not just virtual desktops, but other cloud solutions as well, like application streaming and cloud storage.

“Dizzion is excited for this partnership with NICE and inContact and being part of CXexchange,” said Steve Prather, CEO of Dizzion. “Our technology helps customers more easily access their business critical applications without compromising security and is now integrated with CXone.”

photo courtesy of Pixabay

The Dizzion portfolio seamlessly integrates into the NICE ecosystems, as its enhanced desktop application and data access from anywhere, or any device, also promises improved endpoint and data security. In specific, Dizzion delivers: faster, pocket friendly scaling, enhanced security and user friendly access to data and applications for those working remotely or leveraging BYOD programs.

“Cloud applications can make contact center operations a lot easier to maintain and innovate,” said Paul Jarman, CEO of NICE inContact. “Offering a Desktop-as-a-Service capability on CXone provides inContact users with a seamless virtual desktop environment. We welcome Dizzion as part of the CXexchange marketplace.”

The cloud contact center is here to stay, with a vast number of contact center solution providers offering future-forward, feature-rich solutions fit to enable an exceptional customer experience.

What’s in your contact center?

Edited by Mandi Nowitz