Contact Center Solutions Featured Article

Aspect Asia Pacific Market Leader for Sixth Year Running

November 06, 2017

The struggle is real in the contact center. This complex symphony of systems, processes and people requires all components working in unison to deliver customers not just what they expect, but hurdle the bar set. Regardless of industry, the contact center is an engagement hub that demands exceptional solutions and exceptional people prepared to provide the best of the best in customer service.

Today, Frost & Sullivan announced Aspect Software is the recipient of the 2017 Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award for the sixth consecutive year.  From workforce optimization to self-service solutions and fully-integrated consumer engagement offerings, Aspect is striking while the iron is hot, in a market that is trending heavily upward.

Jagannath Narendran, Senior Vice President Asia Pacific & Middle East of Aspect Software noted, "2016 was a landmark year in our transformation. It exemplifies the unstinting support and confidence of our customer and partners. We're eternally grateful to them. I'm equally grateful to every Aspect employee who works tirelessly to win the hearts and minds of our customers and partners."

This award is presented to those capturing the most market share within its industry making Aspect a shoe in again this year. The contact center solution company is separating from the pack, dominating the outbound contact center systems space, and doing so with improved performance from the previous year.

photo courtesy of BigStock

"At Aspect, we see our channel community as essential business partners and, equally important, as trusted advisors to our customers. Our partners fulfill significant roles not only to sustain and enrich consumer experience, acquired through years of quality service, but also help provide commensurate solutions to address the growing expectations of millennials and GenX consumers," explained Shilpi Puri, Senior Director and Head, Strategic Alliances and Marketing, Asia Pacific & Middle East of Aspect Software.

A contact center is only as good as the people, processes and systems in place. And clearly, we can tell what the Asia Pacific market prefers in its contact centers. Pair this award-winning solution with an eager and enthusiastic team of agents and the pieces are in place for prosperous operations.

Edited by Mandi Nowitz