Contact Center Solutions Featured Article

Altura and Datatel to Deliver Healthcare Contact Center Optimization

October 30, 2017

Altura Center Communications and Datatel Communications Inc. have teamed up to deliver healthcare enhanced cash flow acceleration solutions, which can be implemented in either contact center or back office operations. Along with contact center assessments for technology and call routing, the solutions can help maximize operational ROI for healthcare contact centers.

“As a leading integrator in the healthcare market, Altura is continuing to expand the solutions we bring to our customers, and our partnership with Datatel allows us to bring another best of breed partner to this key market segment,” shared Altura CEO and President, Bob Blazek.

Datatel Cash Acceleration Platform (CAP) utilizes the power of automated voice calls, text messaging, and inbound PCI-compliant automated pay-by-phone, delivering a strong, cost efficient but simple accounts receivable solution.

The implementation of the cloud-based platform is quick and easy, with industry-specific platforms to help providers make money and keep labor costs low, while enhancing productivity.

“Our partnership with Altura builds on our capabilities to offer healthcare providers with superior solutions to optimize their revenue life cycle management across their voice channels. It is our goal to ensure clients are prepared for the ever-changing revenue collection and payments landscape, and this partnership is a major step in delivering on that mission,” said Barnard Crespi, Co-CEO at Datatel.

To better manage Avaya contact center technology, specifically, and improve call center routing, Altura has two baseline assessments. These assessments are performed remotely and provide supporting documentation to show where productivity can be increased.

A contact center optimization study can also be performed to understand areas for improvement. Included in the study is a review of your organization, facilities, agent calls, agent focus group, quality team, supervisor observations and technology.

Edited by Erik Linask