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Contact Center Solutions Week in Review: Permata, Packet Fusion, and More

October 07, 2017

Contact Center Solutions was busy with Permata Bank announcing the deployment of NICE Real-Time Authentication and Packet Fusion purchasing Advanced Call Processing. A lot was happening so in case you missed a moment, it is right here in your Week in Review.

Permata Bank announced the deployment of NICE Real-Time Authentication to the Indonesian bank’s customer authentication protocol, with plans to integrate into its process automation solution to elevate customer service via seamless and secure voice authentication. Permata has long used Workforce Management, back-office solutions, and Nice Quality. You can read the complete article and get all the details by clicking right here.

Packet Fusion has purchased Advanced Call Processing. The unified communications and collaboration company says adding this contact center expertise will enable it to better differentiate itself in the marketplace. “Improving key performance indicators is easier when you put the right tools in the hands of CSRs, supervisors, and managers. Making the right strategic technology decision is central to assessing your agents’ KPIs as well as the overall health of your call center. Whether you want to improve call routing or increase your company’s channels of communication, Packet Fusion can help you select the best technology for your needs,” Packet Fusion shared. You can read all about it by clicking here.

Calabrio unveiled to new Calabrio ONE at its Calabrio Customer Connect event. The solution serves as a fully integrated engagement and workforce optimization suite for the modern enterprise, capable of supporting multichannel operations. “Calabrio ONE not only delivers on the needs of the enterprise, it offers unparalleled ease-of-use for contact centers worldwide,” said Tom Goodmanson, president and CEO of Calabrio. You can read the complete article if you click here.

And that is your week in review for Contact Center Solutions, all nice and neat. Make sure to come back next week for everything you need to know!

Edited by Maurice Nagle