Contact Center Solutions Featured Article

Contact Center Solutions Week in Review: Fonolo, NewVoiceMedia, Verint & More

August 19, 2017

The contact center serves on the front line of customer service. Equipped with an arsenal of omni-channel contact center solutions, the space is chock full of innovation pushing the capability of the contact center to deliver on the expectations of even the most demanding customer. And, with the weekend upon us, there’s no better time than the present to take a look back at the week that was in contact center solutions news: Time for the Week in Review!

This week, a leading credit card company announced the implementation of a number of Verint contact center solutions to transform operations and arm agents with a future forward deployment. Already using Verint technology, the credit card company is expanding its use of the Verint portfolio. Complete coverage is HERE.

Zoom International announced this week that communications industry veteran Bill Devlin is the firm’s new Vice President of Product Management. Devlin brings with him a proven track record of success working at Genesys/Interactive Intelligence as principle product manager, leading the firm’s PureCloud initiatives. TMC’s Paula Bernier has everything you need to know HERE.

Speaking of new additions, NewVoiceMedia named Dennis Fois to the role of President and Chief Operating Officer. “I’m incredibly excited to welcome Dennis to NewVoiceMedia,” exclaims Jonathan Gale, NewVoiceMedia CEO. “His experience building global hyper-growth businesses will help us deliver on our strategy to differentiate ourselves in our marketplace and become the leading provider of cloud contact center and inside sales technology both in North America and across the globe.” All the details are HERE.

Fonolo announced this week that This week, Fonolo announced that its cloud-based call-back solutions are available to Talkdesk-powered contact centers, and are coming soon to AppConnect, Talkdesk’s enterprise app store. "Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Fonolo. We recognize them as a true innovator and are looking forward to building something great together," explained Robert Sur, Head of Platform at Talkdesk. The full article is HERE.

Remember to stop by early and often for all things contact center solutions! See you next week!