Contact Center Solutions Featured Article

Aspect Via Enterprise Earns Product of the Year Award

July 25, 2017

The contact center is a cradle of innovation, with providing excellent customer service the key driver for this phenomenon. From machine learning and AI, to chatbots, WebRTC and analytics, the contact center truly is a hot bed of the latest and greatest. A nice way to separate the best from the rest is industry recognition, and today Aspect Software garnered kudos.

Today, TMC named Aspect’s Via Enterprise a winner of the Communications Solutions Product of the Year Award. Aspect exists on the bleeding edge of contact center innovation, with Via as a shining example of how it is an engagement leader through innovation.

“Being recognized by TMC as a Communications Solutions Product of the Year is validation that Aspect Via is accelerating the way in which companies can fully leverage interaction management, self-service and workforce optimization capabilities in the cloud to deliver truly differentiated customer experiences,” said Jim Freeze, Chief Marketing Officer at Aspect Software. “Aspect Via Enterprise’s all-in-one cloud capabilities empower contact center agents through personalized interfaces, and engages customers by allowing them to use the channels they prefer, while providing robust tools to help optimize the quality and efficiency of the workforce.”

Utilizing the cloud, Aspect Via Enterprise is a feature rich contact center solution, which promises to meet the high bar, set by today’s digital first, omni-channel customer. Providing agents with proactive outreach, process optimization, modern self-service, omni-channel live agent assistance, analytics, reporting and more, Aspect is writing the book on contact center solutions.

“Congratulations to Aspect Software for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Aspect Via Enterprise is truly an innovative product and is amongst the best solutions brought to market in the past twelve months to facilitate business-transforming voice, data and video communications. I look forward to continued excellence from Aspect Software in 2018 and beyond.”

Breaking down barriers between people, processes, systems and data sources, Aspect is aiding in reinventing the customer journey, bringing faster time to value, which is resulting in happy agents, managers and most importantly, customers.

Well done, Aspect.

Edited by Maurice Nagle