Contact Center Solutions Featured Article

John Chambers, Andreesen Join Pindrop Board

February 24, 2017

Big things are happening at Pindrop, which offers voice security and authentication solutions.

John Chambers, Cisco’s chairman, and Martin Casado, of Andreessen Horowitz, have joined the company’s board. Marc Andreessen is also stepping in as a board observer.

And Chambers has made an investment in Pindrop.

“From my first interaction with Vijay Balasubramaniyan, Pindrop’s CEO and co-founder, I was taken by his vision and passion for tackling hard problems,” said Chambers.

“My investment in Pindrop was made to help drive the voice revolution,” he added. “I believe the company is well positioned for long term success, and I am honored to be working closely with Vijay and his executive team.”

Pindrop doubled its customer base last year, has won the business of Fortune 500 companies, and is seeing success in enterprise call centers that are employing Pindrop to stem their losses from fraud.

The company’s Phoneprinting technology identifies, locates, and authenticates phone devices uniquely from the call audio, thereby detecting fraudulent calls and verifying legitimate callers. Pindrop says that can enable companies to identify 80 percent of fraudulent calls while protecting hundreds of millions of calls annually.

The momentum of Pindrop is just another sign that voice remains a powerful mode of communications, and that innovative companies addressing this space can have great success.

Another example is IOVOX, which recently raised $10 million in a Series A round. Octopus Ventures, SF Capital, and Silicon Valley Bank led the round, which consists of a combination of equity and debt financing.

The call analytics company offers a service called IOVOX Insights that enables telcos to provide their small and medium customers with information about telephone calls. It shows business how many calls they receive, how many they miss, when and from where the calls are coming, repeat calls, and more.

Edited by Maurice Nagle