Contact Center Solutions Featured Article

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

April 13, 2015

Healthcare providers are implementing more information and communication technologies (ICT) to improve many of the inefficiencies in the industry. This has resulted in massive amounts of data being generated across the board, and experts estimate the average hospital is managing more than 665 terabytes. With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers.  The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app.

The new release has added the Evariant Contact Center, and Evariant PRM Go!, while improving existing solutions. The additions will give health systems the ability to create better engagement and use the information generated from these interactions to enhance the delivery of services.

The company has a platform designed to leverage multiple data sources to produce robust predictive insights and give administrators the ability to make informed decisions with a centralized data management hub and analytics engine. As monitoring devices, EHRs, remote healthcare and other technologies continue to generate more data, it is essential for care givers to have the necessary tools to make use of the information.

The Evariant Contact Center uses the company’s healthcare CRM platform to connect outbound marketing communications, discharge calls, and reminded care calls with inbound responses. It improves efficiency across the care continuum by closing the loop with providers and patients while delivering informed interactions using an omni-channel approach.

The PRM Go! is an app that can be used on tablets, iPads and iOS- and Android-based smartphones. According to the company, it is the only mobile physician relationship management (PRM) app available for all these platforms. With this app, physicians can access information about providers and practices no matter where they are, and any data they input is available immediately. By storing the data as it happens, it improves the accuracy with detailed information about calls, visits, and issues logged by physician interactions.

The improvement to existing solutions include providing an analytics model, dynamic list builder enhancements, expanded data set, streamlined user experience, executive dashboards, and improved campaign reporting to the Evariant Patient Market Solver. The Physician Market Solver on the other hand has been enhanced with a more robust algorithm for referrals, additional data sources, visualization enhancements, improved internal process controls and QA checkpoints.

The overall improvement to the company’s platform includes upgrades in the infrastructure, embedded communications engine for administrative consultation, and new list loading utility techniques for patient and consumer data.

“At Evariant, we’re constantly innovating to help health systems use big data and analytics to drive engagement initiatives that deliver the highest value to the patients, physicians, and employers that they serve,” said Bill Moschella, Evariant co-founder and CEO.

Edited by Dominick Sorrentino