Contact Center Solutions Featured Article

HGS Named Best Large Contact Center at the Contact Center World Awards

December 29, 2014

Hinduja Global Solutions Limited is already recognized as one of the best call center companies in the world. It has racked up yet another award getting a silver ‘Best Large Contact Center’ award at the just recently finished global finals for the Contact Center World Awards. This is actually the second award of this kind that HGS has gotten this year. The company also received the Best Large Contact Center at the EMEA finals in July of this year.

HGS’s wins has basically cemented the company’s standing as one of the best analytics driven sales, retention and loyalty customer service companies. Matthew Vallance – CEO for HGS Europe talked about the awards win in a recent release, “We are delighted with yet another phenomenal performance at the Contact Centre World Awards. This win is further proof of our global capability to deliver transformational change for our clients through optimizing their customer experiences. It is also evidence of the soundness of our employee engagement strategy, which is boosting productivity and enhancing the quality of our interactions with customers.”

HSG’s award winning contact center is one that has been working in Preston, U.K. for the last few years. The center first started doing business in 2009. The company likely started taking a big time turn for the better when it entered into a contract with TalkTalk in 2012. These days, the call center is strong and prosperous even while other call centers are struggling to figure out how best to find big time success in today’s business climate.

The call center has a crew of more than 400 agents who are working to keep up the analytics driven customer service. The agents are delivering high retention service for customers that breed quite a bit of loyalty. TalkTalk is also reaping the benefits of this particular relationship with new customers constantly attracting new customers to its broadband and television offerings.

Edited by Maurice Nagle