Contact Center Solutions Featured Article

Teleopti, Vocalcom Partner to Offer Contact Center, Workforce Management Solution in the Middle East

October 06, 2014

Teleopti, a provider of workforce management solutions, and Vocalcom, a provider of contact center solutions, have announced a partnership in the Middle East.

"We are excited to partner with Vocalcom, with great expectations. This new partnership is a natural extension of both our aspirations to pursue excellence in customer satisfaction. By combining Teleopti WFM and Vocalcom contact center solution, Vocalcom now offers an inclusive 'All-In-One' solution that meets evolving contact centers' trends, greatly improving the customer experience. I am confident that both Teleopti and Vocalcom will benefit considerably from this relationship", said Hossam Amer, Regional Manager of Teleopti MEA.

Teleopti WFM is designed to help contact center agents optimize their daily operations as well as deepen agents’ commitment to their work. In addition, it helps make accurate forecasting easier. WFM is also designed to integrate with Vocalcom’s contact center solution.

The combined solution is aimed at large organizations like banks, airlines and government agencies.

Vocalcom is also enthusiastic about the deal.

“Working with Teleopti is a solid step for us in continuing the process of developing long-term partnerships and nurturing powerful relationships with our customers. It is also an opportunity for Vocalcom to expand our presence in the Middle East, one of the most promising markets. Teleopti has established its ability to capitalize on years of market leadership within different verticals, and this seamlessly integrates with our future vision in the region", said Ali Kassab, CEO of Vocalcom Middle East.

The deal shows how globalized the modern telecommunications world really is. The home bases for Teleopti are in Sweden and the U.S., respectively, yet they’ve manage to partner in the Middle East. Vocalcom has offices in Tunisia, Algeria, Morocco, Lebanon and the U.A.E. Teleopti also has an office in Dubai.

Edited by Maurice Nagle