Contact Center Solutions Featured Article

NewVoiceMedia Hires New Partner Manager of North America

September 11, 2014

Industry veteran Jonathan Judd recently joined NewVoiceMedia, a provider of cloud contact center solutions, as Partner Manager of North America.

Judd holds more than 23 years of experience in the contact center industry. His vast knowledge will help him serve the company in the best possible way.

Working as Partner Manager of North America, Judd will continue to build NewVoiceMedia’s integrated, comprehensive global partner strategy and drive continuous customer success across all markets.

He will also focus on driving partner relationships with Salesforce to maintain NewVoiceMedia’s position as the major contact center provider within the Salesforce ecosystem.

"As NewVoiceMedia continues its rapid growth across regions, verticals and product offerings, it is paramount that we focus on strengthening partnerships, maintaining unparalleled integration with Salesforce and providing the best possible customer support," said Jonathan Gale, CEO of NewVoiceMedia. "Appointing Jonathan Judd reflects our commitment to delivering on these growing demands and is instrumental to our continued success as the leading cloud contact centre vendor."

Prior to joining NewVoiceMedia, Judd spent five years as a channel sales manager developing successful partner channels at LiveOps and 8x8.  He also worked as business development manager at InContact where he managed the Salesforce relationship.

He also supervised hundreds of tech support and customer service professionals at MCI, Oracle, HP, CVS Caremark and H&R Block.

"It's an exciting time to be joining the NewVoiceMedia team as they are strongly positioned within the partner ecosystem", comments Jonathan Judd.  "I’m looking forward to applying my knowledge and expertise in this field to maintain NewVoiceMedia's leadership across the region".

NewVoiceMedia has also appointed Eric Coyle, who is transitioning from VP of Sales Engineering to VP of Solutions Strategy.

Edited by Alisen Downey