Contact Center Solutions Featured Article

Teleperformance Hiring 750 Call Center Employees for New Kentucky Facility

September 08, 2014

With technology and products becoming increasingly complex, customer support for them has become more complicated. You can’t blame consumers if they demand to interact with the agents whose accent they understand and feel more comfortable to communicate with. Thus more and more companies are ditching previously low-cost destinations such as The Philippines and opening call centers right in the U.S. With this, call center hiring is picking up in the states.   


To that end, Teleperformance U.S.A, a key player in the multichannel customer experience management space, is looking to hire 750 customer care agents at its newly opened Louisville, Ky., facility.

Teleperformance boasts an impressive portfolio of call centers --- the company reportedly serves 230 contact centers in 62 countries. The new 50,000 square foot, state of the art contact center off Ormsby Station Road makes an important value addition to its contact center portfolio. It also happens to be the first ever Teleperformance-run call center in the Commonwealth of Kentucky.

Teleperformance did not disclose the name of the client, but it divulged that the client belongs to the finance sector and supports the military community. The employees of the new call center will provide support for the banking products of this financial services company.

The location was chosen according to client’s preference. Besides a diverse, educated population, Louisville boasts strong military ties.

“Our clients see Louisville as a great place for customer service and support. They recognize the area’s deep and longstanding ties to the U.S. military as well as the diversity, talent, and education of the community,” said Miranda Collard, president of Teleperformance U.S.A. “Louisville offers a unique advantage to employers like Teleperformance because of the strength of the community and the incredible work ethic of the people. We are excited to become a part of this area.”

The new facility is offering a verity of contact center positions beyond the entry level jobs including member service representatives, trainers, quality assurance personnel, and various leadership and management positions. The first group of new employees is scheduled to begin work in October.




Edited by Rory J. Thompson



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