Contact Center Solutions Featured Article

Presence Technology Partners with Interactive Connect

July 22, 2014

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership.

Thanks to the pact, the company will now be able to expand its professional services capabilities to business customers in the MidWest.

As part of the partnership, Interactive Connect will also serve as a value added reseller for Presence.

“Delivering a multi-channel contact center solution that uniquely addresses the evolving needs and technological challenges of today’s contact centers is critical,” said Mike Mandato, North America EVP, Presence Technology, in a statement.

Mandato said that not only are the folks at Interactive Connect seasoned delivery and implementation experts in the computer telephony field, they are experts within the contact center space.

“By utilizing their technology services, expertise and our software, the end result is a robust solution that can be customized to your business needs,” he said.

Officials with Presence Technology said that the partnership will serve as an extension of the company’s professional services capabilities, giving customers more flexibility with the configuration and implementation of their Presence solution and further enhance Interactive Connect’s product portfolio.

“We are thrilled to be a certified partner for Presence Technology. In addition to providing more options for our customers, Presence all-in-one contact center solution is powerful, flexible and can be easily implemented. Our clients will benefit from greater operational efficiency and a competitive edge that results from better performance management,” said Brian Barnett, COO of Interactive Connect.

ContactCenterSolutions in June reported that Gartner, Inc. has included Presence Technology in the Magic Quadrant of the Contact Center Infrastructure.

Gartner’s May 22, 2014 report is focused on Contact Center Infrastructure and mentions 19 Contact Center Infrastructure technologies.

Edited by Adam Brandt