Customer Direct, a company offering a wide variety of outsourced contact center services including several unique solutions for hospitality, publishing and internet retailing, has announced that it will soon hire close to sixty new agents at its Chesterfield and Arnold, MO. facilities.
The newly hired agents will cater to the needs of the customers and answer their queries relating to reservations, customer care, multi-tier technical, and back-office operations support to leading companies throughout the U.S. and the world. Industries served include Hospitality, Publishing, and Internet Retailing.
“We are fortunate to be experiencing so much growth. Most of our success continues to be driven by the exceptional performance of our Agents,” said Robert W. Nolan, Jr., Customer Direct’s President/CEO
Nolan, Jr said that the agents are the life-blood of their business, and their job of onboarding new customers, be it hotels, publishers, Internet retailers, etc.
Customer Direct assures that the new joiners will find a cooperative, professional, flexible, and rewarding environment at their center. The company also promises to offer industry-leading compensation packages, health and vacation benefits, along with fun social events. The company also ensures that its agents will have personal growth and opportunity for career advancement.
Mr. Nolan continued, “Our Agents are frequently the first point of contact that consumers will have with our clients’ brands, so it is imperative those experiences be successful ones. We stress to our Agents that they are paid to think, and that their role is to help. Helping people is worthwhile and rewarding work; and let’s face it, if you don’t think what you’re doing in your job has any value, or makes a difference in anyone’s life, it’s hard to get real excited about it.”
Customer Direct was found in 1997 and has even initiated a Partner Program to provide clients with seamless access to a wide variety of the services they need. The company also aids many companies with aggregated email support.